Deposits must be protected
In England and Wales, deposits for an assured shorthold tenancy must be held in a government-approved protection scheme. Check that yours was, as this matters.
What they can and cannot keep it for
- Legitimate: unpaid rent, or damage beyond fair wear and tear
- Not legitimate: normal wear and tear, or cleaning to a higher standard than when you moved in
How to challenge it
- Ask for an itemised reason in writing
- Use the deposit scheme’s free dispute resolution service
- Keep your evidence: photos, and check-in and check-out reports
Put it in writing
Set out clearly what you are disputing and why, and what you want returned. A calm, specific letter is far more effective than a phone call.
Standing up to a bigger organisation is daunting, and most people give up, which is exactly what the other side counts on.
We build AI that helps people understand their rights and make their case clearly, so they can stand their ground. Not legal advice, a real hand.
See what we build for people →This guide is general information, not legal advice, and does not replace a qualified adviser. Your rights can depend on your exact situation and where you live, so check the current position before acting.
Common questions
How do I check my deposit was protected?
In England and Wales, deposits for an assured shorthold tenancy must be in a government-approved scheme. Each scheme has a free online checker, and your landlord must have told you which one holds it.
What can a landlord deduct from a deposit?
Legitimately, unpaid rent or damage beyond fair wear and tear. Not normal wear and tear, and not cleaning to a higher standard than when you moved in.
How do I dispute unfair deductions?
Ask for an itemised reason in writing, then use the deposit scheme's free dispute resolution service. Keep your photos and the check-in and check-out reports.
Does challenging a deposit cost anything?
No. The deposit schemes provide free adjudication, so you do not need to pay or go to court to challenge unfair deductions.